Platinum Level Plan

This plan is for companies that will need a high level of attention and support. With a Platnum level plan, your company will fully benefit from our partnering commitment, as well as our full service IT planning and development programs.

Service and Support
Normal repairs and maintenance hours, plus additional hours towards IT development and End-User helpdesk support.

Client/Server
Basic Operating System support and Network Administration.

Audit and Documentation
Simple Initial Assessment and Basic Asset Management.

Basic IT Planning
On-going for customer's business needs.

Premium Trouble Ticket Priority
1hr phone technician response, and 2-hour on-site technician response.

Platinum Plus Services

• Full service End-User helpdesk support
• Advanced Server OS and Network Administration
• Advanced Audit & Documentation
• Advanced IT Planning.
• IT Infrastructure Improvement plan: A general roadmap to upgrade systems over time. Imaging Setup
• Extended After-hours support included. Shorter Response Time

IT Solution Consulting
Provide hourly support to these services